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How to submit Cinema 4D problem

Please the first try this simple steps:

Be sure that you use the latest graphics card drivers before you post your problem.
Please follow these steps for submitting your problems to FurryBall forum - it will help faster solve your problem.
1) Send your System Info - Cinema 4D version, FurryBall version, graphics cards, CPU, RAM etc.
2) Send whole log from Cinema4D console (under main menu Script->Console...)
3) Describe deeply your problem. If your FurryBall STOPPED rendering, describe what was changed in your computer (new hardware, new software installation)
4) You can also send simple example (picture or scene)
Also be sure that you read FAQ

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Post  Post subject: Re: furryball RT 1.5 doesn't initialize in C4D R19  |  Posted: Thu Jan 04, 2018 1:53 pm

Joined: Thu Oct 20, 2016 8:34 pm
Posts: 7

Well since you have access to the developer version Maxon might have told you when they expect to release it.
The bug report was from C4D but the errors refers to Furryball. My other plugins seem to work.

Post  Post subject: Re: furryball RT 1.5 doesn't initialize in C4D R19  |  Posted: Fri Jan 05, 2018 9:32 am
User avatar

Joined: Tue Oct 27, 2009 11:03 pm
Posts: 1593
Location: Prague - Czech republic

We have like plugin developer access to the latest Cinemas, but that's all. :cry:
But all log errors are from the Cinema application - if there is a problem with FurryBall, the plugin will crash. When is the problem is in Cinema, try to send this issue to Maxon.

BTW, did you use some older version of Cinema? - It works for us with the VERY old PRE RELEASE and also with the latest one. Maybee, there can be the problem in exact version Cinema you are using.

Thank you for contacting us.
If you have any further questions, please do not hesitate to contact us.

All the Best

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