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How to submit Maya problem

Please the first try this simple steps: http://goo.gl/forms/075IC3TDpX

Be sure that you use the latest graphics card drivers before you post your problem.
Please follow these steps for submitting your problems to FurryBall forum - it will help faster solve your problem.
1) Send your System Info - Maya version, FurryBall version, graphics cards, CPU, RAM etc.
2) Send whole log from Maya output window
3) Describe deeply your problem. If your FurryBall STOPPED rendering, describe what was changed in your computer (new hardware, new software installation)
4) You can also send simple example (picture or scene)
Also be sure that you read FAQ

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Jan_Tomanek
Post  Post subject: Re: Request for more license changes  |  Posted: Sat Aug 05, 2017 4:27 pm
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Joined: Tue Oct 27, 2009 11:03 pm
Posts: 1555
Location: Prague - Czech republic

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Hi,
I see you have still one available change.
If you are not able to release your old license, try offline activation.
BTW, when you move to older workstation - where FurryBall already was - it's NOT count like a change of course...

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Thank you for contacting us.
If you have any further questions, please do not hesitate to contact us.

All the Best
Jan


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Jan_Smejkal
Post  Post subject: Re: Request for more license changes  |  Posted: Tue Aug 22, 2017 5:28 pm
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Joined: Fri Aug 13, 2010 10:30 am
Posts: 792

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Hi, I deactivate your license, so you can activate it again. Note, that your sn was changed, so you find new one in your licenses list on website.


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Jan_Tomanek
Post  Post subject: Re: Request for more license changes  |  Posted: Wed Aug 23, 2017 2:33 am
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Joined: Tue Oct 27, 2009 11:03 pm
Posts: 1555
Location: Prague - Czech republic

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This is NOT error - your Maintenance expired in March 2017 and you not renew it.
Just follow what is written in the message.

So you can install older version (before your Maintenance expired)
Or buy renew of your Maintenance.

_________________
Thank you for contacting us.
If you have any further questions, please do not hesitate to contact us.

All the Best
Jan


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