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How to submit your problem
Be sure that you use the latest graphics card drivers before you post your problem.
Be sure that all benchmarks proceeded without errors.
Please follow these steps for submitting your problems to FurryBall forum - it will help faster solve your problem.
1) Send System Info from Error Reporting from FurryBall standalone application (under menu Help->Error reporting)
2) If benchmark failed, send your Log from FurryBall standalone application (under menu Help->Logs)
3) Describe deeply your problem. If your FurryBall STOPPED rendering, describe what was changed in your computer (new hardware, new software installation)
4) You can also send simple example (picture or scene)
Also be sure that you readed FAQ

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ali3dmax
Post  Post subject: furryball stopped working  |  Posted: Thu Jan 29, 2015 3:49 pm

Joined: Thu Jan 29, 2015 3:36 pm
Posts: 3

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hi
i am looking forward to buy your renderer so recently downloaded your free version to try it out but unconditionally some thing really strange happening
after i install the furryball for maya 2015 when i click on furryball to open it it says application stopped working immediately, no thing shows up . i have installed it so many times but still same problem..i can't figure out what is the problem . :? .

i have 2 nvidiagtx 980
win 7 ultimate


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Jan_Smejkal
Post  Post subject: Re: furryball stopped working  |  Posted: Fri Jan 30, 2015 9:41 am
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Joined: Fri Aug 13, 2010 10:30 am
Posts: 794

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Are you sure, that you installed also Redistributable Packages for Visual Studio 2013 (installation wizard starts automatically after FurryBall installation)?
Try to download this package from http://www.microsoft.com/en-us/download/details.aspx?id=40784, there click on download button and select vcredist_x64.exe.


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ali3dmax
Post  Post subject: Re: furryball stopped working  |  Posted: Fri Jan 30, 2015 4:35 pm

Joined: Thu Jan 29, 2015 3:36 pm
Posts: 3

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yes actually have tried to downloading and installing that but , no doesn't work , that's very strange !!!


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chris333
Post  Post subject: Re: furryball stopped working  |  Posted: Mon Aug 17, 2015 3:42 pm

Joined: Mon Aug 17, 2015 3:38 pm
Posts: 8

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Hi guys

Any solution to this problem yet? I have the exact same issue. FB crashes directly after installation. I've run the installation several times using different directories etc, but same problem every time. Graphics driver is up to date, as well as c++ etc. Tried FurryballRT an 4.8.

Any info would be greatly appreciated.


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Jan_Smejkal
Post  Post subject: Re: furryball stopped working  |  Posted: Mon Aug 17, 2015 3:57 pm
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Joined: Fri Aug 13, 2010 10:30 am
Posts: 794

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Hi,
if you tried it also in FurryBall RT, then try to create log file by following command:
Code:
"c:/Program Files/FurryBall RT/bin/FurryBall.exe" debug "log.html"

see more on this topic viewtopic.php?f=35&t=4888&start=10


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chris333
Post  Post subject: Re: furryball stopped working  |  Posted: Tue Aug 18, 2015 11:06 am

Joined: Mon Aug 17, 2015 3:38 pm
Posts: 8

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Hi

I've tried all the methods listed in the link, still have the same issue. Instant crash after installation. No virus protectors etc blocking anything.

I've attached the log file.

Any other suggestions?


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chris333
Post  Post subject: Re: furryball stopped working  |  Posted: Tue Aug 18, 2015 11:08 am

Joined: Mon Aug 17, 2015 3:38 pm
Posts: 8

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cmd: settings -set -hwnd 200172

cmd: settings -set -log 0

cmd: settings -get -standaloneVersion
{0}

cmd: info -fbName
{FurryBall RT}

cmd: info -fbVersion
{1.0.3719}

cmd: info -pluginPath
{C:\Program Files\FurryBall RT\}

cmd: info -appDataPath


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Jan_Smejkal
Post  Post subject: Re: furryball stopped working  |  Posted: Tue Aug 18, 2015 11:15 am
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Joined: Fri Aug 13, 2010 10:30 am
Posts: 794

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Hi, it seams as similar problem as in posted forum - your username in windows.
However this problem should be fixed in newest release.


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chris333
Post  Post subject: Re: furryball stopped working  |  Posted: Tue Aug 18, 2015 11:23 am

Joined: Mon Aug 17, 2015 3:38 pm
Posts: 8

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Is my username in windows causing Furry to crash after installation? If this is the case, how would I fix it? Which posted forum?

If it will be fixed in the newest release, when will the newest release be available?


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Jan_Smejkal
Post  Post subject: Re: furryball stopped working  |  Posted: Tue Aug 18, 2015 11:28 am
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Joined: Fri Aug 13, 2010 10:30 am
Posts: 794

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download link on this site: http://furryball.aaa-studio.eu/aboutFur ... Notes.html
and three last posts: viewtopic.php?f=35&t=4888&start=20


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