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How to submit your problem
Be sure that you use the latest graphics card drivers before you post your problem.
Please follow these steps for submitting your problems to FurryBall forum - it will help faster solve your problem.
1) Send System Info: FurryBall HWID, FurryBall version, graphics card, graphics card drivers version, Maya version, operating system
2) Send Log from Maya output window
4) Describe deeply your problem. If your FurryBall STOPPED rendering, describe what was changed in your computer (new hardware, new software installation)
5) You can also send simple example (picture or scene)
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Post  Post subject: my hardware ID changed suddenly. Where can I find OLD ID ?  |  Posted: Tue May 14, 2013 8:00 am

Joined: Tue Dec 11, 2012 5:32 am
Posts: 1

Hi, I recently had a big problem with my Nvidia Quadro 4000 and had to do some really heavy software updates.
My computer finally works, but FB3 doesn`t load because the hardware ID changed.
I went to the Help section on the official page and although I can get the new ID, I don`t know how or where I can retrieve the OLD ID.
Any thoughts ?

I`m running FB on a quad core Mac PRO, with Windows 7 64 bit Home Premium, Service PAck 1, Direct x 11, Maya 2013 x64

Script Editor shows the following:

// Error: line 1: License does not match your HW. Please, contact AAA Studio. //
// Error: file: C:/Program Files/Autodesk/Maya2013/scripts/others/pluginWin.mel line 665: initializePlugin function failed (FurryBall_2013) //

My new HW ID is


Post  Post subject: Re: my hardware ID changed suddenly. Where can I find OLD ID  |  Posted: Tue May 14, 2013 9:58 am
User avatar

Joined: Fri Aug 13, 2010 10:30 am
Posts: 794

I replied to your email.

Post  Post subject: Re: my hardware ID changed suddenly. Where can I find OLD ID  |  Posted: Tue May 14, 2013 12:39 pm
User avatar

Joined: Tue Oct 27, 2009 11:03 pm
Posts: 1607
Location: Prague - Czech republic

Your old HWID is ALWAYS in your ORDER or in the first mail with LICENCE you received from us.

Thank you for contacting us.
If you have any further questions, please do not hesitate to contact us.

All the Best

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